Help Desk

Ordering
Where is my order?
How do I cancel or change an order?
How do I return an order?

Products
Are the jerseys authentic?
Does this item have a warranty?

Inventory
Why can't I find this item?
Why can't I find my size?
Why don't you have more items for this team?

Payments, Privacy and Security
What payment methods do you accept?
What kind of security measures are there?
What is your privacy policy?
Shipping
What kinds of shipping method do you use ?
How long can i receive my order?
How can I know my order status?
What kind of packaging do you use?

Miscellaneous
Do you offer gift certificates?
Can I customize a college jersey?
What is the largest size you carry?
What's going on if my package lose or something happened suddenly ?

Where is my order?
Please login and track your order.

How do I cancel or change an order?
To cancel or change your order, or to change the shipping address or method for your order, contact Customer Service or fill out our contact form. Normally,when an order was active,it's not allowed to cancel or change.

How do I return an order?
See our returns section.

Why can't I find this item?
If it isn't on the site, it isn't in stock. But as we have good relationship with many agents,just show us your favorite items and we try to get for you. However, we add new items to the site daily, so check back often.

Why don't you have more items for this team?
We expand our merchandise selection daily. We constantly search for new items to grow our site and we add merchandise all the time, so please check back regularly to see new items.

What kinds of shipping method do you use ?
We only use Via air express EMS for shipping. It's door-to-door services.

How long can i receive my order?
It's about 5--7days to delivery. Sometimes will be fast,it's depends on your local.

How can I know my order status?
Once we send the package, we will give you a tracking number, with which you can check your order online. We are also keeping an eye on your shoes until they reach you.

What kind of packaging do you use?
The type of packaging varies based on the item. We assure you that we take the most careful approach to make sure your items arrive undamaged when shipped from our warehouse.

Are the jerseys authentic?
All the Jerseys are Replica. However, they are all made according to authentic ones with quality guaranteed. We have a very strict quality ctrolling system which promises that goods we produced are always of the best quality. You must be aware that our quality is far superior to others. We also offer Return policy to protect your benefit.

Does this item have a warranty?
Any warranty information will come in the packaging with your item.

What payment methods do you accept?
We accept credit cards or check cards featuring the below logos. Also, we offer Google Checkout.


What kind of security measures are there?
We use a state-of-the-art 128-bit encryption technology to protect your credit card/personal information. Every online transaction you make with us will be 100% safe and secure.

What is your privacy policy?
Protecting your privacy is important to Jerseys Union. It is always your choice whether to provide personal information through the Web site. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented. Also, you may opt-out of certain uses and disclosures of your personal information. View our privacy policy.

Do you offer gift promotion?
Yes, please visit the gift promotion.

Can I customize a college jersey?
We do offer customized college jerseys, with some restrictions. If you're interested in customizing a collegiate jersey, please contact Customer Service.

What is the largest size you carry?
We pride ourselves on constantly expanding the variety and options of our merchandise. If you can't find the size on the Details of each pictures,that means our factory don't produce such big size.

What's going on if my package lose or something happened suddenly ?
Resend all your lose package FREE! We will compensate for the loss if you can't get the items. No matter what reason it is. Buy from us with much confidence !